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How We Handle Your Privacy at kode 69

Your account information, payment details and betting history stay secure with us. We collect only what we need to verify your identity, process withdrawals through DANA, OVO, GoPay…

Data encrypted in transit and at restAccount access controlled by your password and optional 2FANo third-party ad tracking without your consentAnnual privacy review across all Indonesian regions
kode 69 How We Handle Your Privacy at kode 69
PRIVACY QUESTIONS

Contact Us About Your Data

Have questions about what we collect or how we use it? Our support team handles privacy requests during business hours and can explain your data in…

Live Chat Support Available Monday–Friday, 09:00–21:00 Jakarta time.
Email Privacy Request Send data subject access requests to our privacy team.
Account Settings Update your personal information, communication preferences and connected payment methods directly in your account…
HOW WE SECURE IT

Data Security and Your Account Protection

kode 69 encrypts all data moving between your device and our servers using industry-standard TLS. Your password is hashed and never stored in plain text.

Encryption and Transport Security

All account and payment data travels over encrypted TLS 1.2+ connections.

Withdrawal Verification

Before funds leave kode 69, we verify the recipient name matches your account.

Session and Cookie Management

Your login session expires after 30 minutes of inactivity on mobile, 60 minutes on desktop.

Retention and Deletion

Account data is kept for seven years after closure where required by local law.

Third-Party Access Controls

We never sell your data. Payment processors (DANA, OVO, GoPay, QRIS operators) receive only transaction details they need.

Data Breach Notification

If a breach affects your account, we notify you via your registered email within 72 hours.

Privacy Policy FAQs

Yes. Email our support team with your account email and we'll compile a report of your personal data, betting history and payment records. We aim to deliver it within 14 days. You can also download a summary directly from your account settings under Data & Privacy.

Your account is flagged as inactive but data is kept for seven years where local law requires. Your balance is forfeited and withdrawal rights end. You can request deletion after this period; some information (transaction records) may be retained for compliance reasons.

No. Your betting records stay within kode 69. We share only transaction details with payment processors (DANA, OVO, GoPay, QRIS) and hashed patterns with fraud-prevention services. We never sell data to advertisers or data brokers.

Payment information is tokenized—we store a secure reference, not the actual card or account number. Deposits and withdrawals are encrypted end-to-end. Your payment method appears masked on account statements (e.g., DANA 1234) so only you know the full details.

Functional cookies (login, language, preferences) are required for the account to work. Analytics cookies are optional—you can disable them in your privacy settings. We do not use third-party ad cookies or cross-site tracking without your consent.

Change your password immediately from the Security page in Account Settings. Enable 2FA if you haven't already. Contact our support team via live chat—available Monday–Friday 09:00–21:00 Jakarta time—and we'll review login history and freeze suspicious activity.

We record your device type, IP address and browser to detect unusual login patterns and prevent fraud. This helps us spot if someone tries to access your account from a different country or device. You can see all recent logins in your Security settings and log out any session remotely.