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Legal terms that protect your account and wallet

We built kode 69 with clear rules around your account security, payment verification and data handling so you know exactly where your deposits go and how your account…

Account verification requiredPayment data encryptedWithdrawal reversal processData retention policyAccess depends on local law
kode 69 Legal terms that protect your account and wallet
REACH OUR TEAM

Contact paths for legal and account questions

Live Chat Support Open the chat widget inside your account lobby or on this site.
Email Desk Send account or legal inquiries to [email protected].
In-App Message Center Use the message centre in your account settings to submit formal requests about data…
ACCOUNT SAFEGUARDS

How we protect your account data and transactions

Data Encryption & Storage

Your login credentials, phone number and payment method details are encrypted at rest using industry-standard protocols.

Payment Verification

Every deposit is matched against your registered payment account (DANA, OVO, GoPay or QRIS).

Withdrawal Request Workflow

Withdrawal requests trigger a secondary verification step: we confirm your email or SMS and check recent login activity.

Cookie & Session Policy

We use session cookies to keep you logged in and functional cookies to remember your language and theme preferences.

Account Closure & Data Removal

Request account closure via the message centre. We anonymise your profile within 30 days and delete transaction records after 24…

Dispute & Chargeback Handling

If you dispute a transaction, contact support immediately with your lobby transaction ID and payment reference.

Questions about your legal rights and account security

Account closure is permanent. Your profile and transaction history are anonymised within 30 days and removed after 24 months. You can open a new account under the same email address after 30 days, but past balances or rewards cannot be recovered.

Use the message centre in account settings to submit a data access request. Include your username and the specific data you wish to review (e.g. phone, email, transaction log). We respond within 24 hours and provide a downloadable file of your records.

Yes. Your payment details are encrypted and stored separately from your account profile. We never store full card or account numbers—only a token linked to your verified payment account. Payments process through each provider's secure gateway.

Report this immediately via live chat or email. We lock your account and review recent logins and transactions. If unauthorized activity is confirmed, we reverse fraudulent bets or deposits within 5 business days and help you reset your password and two-factor security settings.

We retain full transaction records for 24 months for dispute resolution, compliance and audit purposes. After 24 months, records are archived unless a legal hold or ongoing dispute applies. You can download your transaction history anytime from your account settings.

Access depends on local law in your region. If your IP address falls outside supported regions, you may see a notice but can contact support to confirm eligibility. We do not restrict access solely on location; your local jurisdiction determines where you can play.

When you first visit, we display a cookie notice explaining session, functional and analytics cookies. You can accept all, reject non-essential cookies, or customize your settings. Your preference is saved for 12 months. Disable cookies in your browser anytime to opt out fully.